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8 Questions to Ask Before Hiring a Cleaning Service

A clean home is one of the biggest contributors to a high quality of life, but it takes a lot of effort to keep all the nooks and crannies sparkling. A professional cleaning company can help, but you don’t want to let just anyone into your home. Here are some tips on how to hire a professional cleaning company, from Yost, your local cleaning experts in Northern Colorado.

  1. Which companies have your family or friends used?

Referrals carry a lot of weight and are often the best way to find a great cleaning company. Start by asking friends and family about the services they use.

  1. What are other people saying?

Online reviews can be hard to parse. Many times, people use them to vent when they’re unhappy. On the other hand, some companies pay people to leave good reviews, so be wary of cleaning services with all good or bad reviews. Instead, find the ones with consistent high scores, and look for companies that have been in business longer and have earned awards and accreditations. This proves that a company values your satisfaction and prioritizes their reputation.

  1. Are they insured? 

Accidents happen. A good cleaning company will cover the costs of any damage, theft, or injury that happens on your property, and they should be willing to provide you with their insurance policies at your request. A company’s insurance does add to your cost as a client, but the peace of mind is worth the higher rate. Otherwise, you could be on the hook as the property owner if something goes wrong.

  1. What services do they provide?
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Whether you need a deep, top-to-bottom clean or just a touch-up in a few rooms, you’ll need to know the different cleaning options a company offers. Be sure to inquire about the different types of services they offer and whether those can be customized. Most companies will offer a variety of options, but this is a good way to determine which one best suits your needs.

  1. What happens if you’re not satisfied?

A good company will stand behind its work and be highly responsive to all of your concerns and willing to do what it takes to fix any mistakes. This is important, because some cleaning companies will put the burden on their clients to claim any incidents under their homeowners insurance. Even worse, they might force the client to just accept any incurred costs. Be sure to hire a company that is prepared to make things right.

  1. How and who do they hire?

Like many home service industries, some cleaning companies will hire contractors to do their work. Contractors aren’t usually paid the same as permanent employees and are not subject to the same oversight. This might cause them to have less buy-in when it comes to the final results. Ask any cleaning company you intend on hiring if their workers are permanent employees or contractors, and always ask about the company’s vetting process. 

  1. Who provides the supplies?
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Most reputable companies will bring their own supplies, including vacuums, mops, and chemicals. Companies that ask about specific rooms, surfaces, or supplies are likely going to be more thorough and have more attention to detail than companies that don’t ask you about these things. 

  1. What are the terms of service?

Ensure that their scheduling policies and their policy for canceling or changing your service works for you so that you don’t wind up with unexpected fees. 

Knowing how to hire a cleaning company will set you up for satisfactory service and peace of mind. It might be tempting to go with the cheapest or most convenient option available, but your home isn’t something to leave to chance like that. 

At Yost Cleaning, we maintain rigorous standards when it comes to cleaning techniques, supplies, and hiring, and we take the time to get to know our customers and understand their needs so that we can provide the highest level of service possible. We offer commercial as well as residential cleaning services, with specialty cleanings available and a guarantee on our services to make your life easier.

If you have more questions about how to hire a cleaning service or want a free quote, contact us today and let us keep your home or office fresh and tidy so you can focus on what matters.

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